Coaching FAQ

Ketogenic Lifestyle coaches help clients achieve habit change via coaching. Your keto coach is happy to work with you to best support your goals.

Coaches do not diagnose or treat illnesses, diseases, prescribe medications, give medical advice, or perform functions of a medical professional. Always consult your doctor for medical issues or concerns.

When will I hear from my coach?

You will receive an introductory email from your coach, with instructions for your chosen service, within 24 hours of your initial sign up. If you have not received a response in 24 hours, please check your SPAM folder first. If your coach's email did not inadvertently go to SPAM, please contact us using the Contact Form.

How does scheduling work?

Appointments are coordinated directly with your coach.

How long is a coaching session?

1-on-1 session may last up to an hour, once a week. Full group sessions (of 4 members) may last up to an hour once a week. Smaller groups may have shorter sessions, depending on how many participants are in the group.

What if I miss a session?

For 1-on-1 clients who give 24-hours notice, sessions may be rescheduled/made up.

Missed group sessions may not be made up unless your coach has an open space at another group time. Make sure your schedule is compatible with that of your chosen coach.

For 1-on-1 and group sessions missed, any questions or concerns may be addressed via email.

How does a coaching session work?

1-on-1 and group coaching calls are done through video chat or phone call, depending on your coach. Your coach will email you a call log in shortly before your scheduled time. You can join the call either through your computer or a mobile app.

Make sure that if you are working from a computer that it is enabled with a working microphone.

In group sessions, there will be up to three other clients on the call. Everyone will have individual time to discuss their current situations and voice any questions, concerns, and/or victories.

Will having a coach yield results?

That depends on you. Keep in mind, coaches are to provide support, accountability, encouragement, offer new ideas/tweaks/changes for both food and behaviors. We want to see you reach your goals, but we cannot do the work for you. We need you to be serious and committed to change. This process is all about you. The hard parts are up to you.

What if I have medical concerns?

Your coach is not a medical professional.

Any advice or information presented in coaching sessions, whether through an online meeting or through email, should not be considered medical advice or treatment. Always consult with your primary care physician.

Your coach will promote a true ketogenic way of eating, as advised by the foremost medical and research experts in the field.

What if I change my mind about coaching?

If you change your mind about coaching services, you can cancel and your service will cease at the end of your current billing cycle. Paid coaching services are non refundable.

How do I continue or cancel my coaching sessions?

One-on-One Coaching is set up as a subscription service, and will automatically renew every 30 days until you cancel.

If you need to change the type of coaching or change your payment method, you may do so via the My Account dashboard. 

Please refer to the Account Help page for more information.

Subscriptions must be cancelled at least 48 hours prior to the renewal date.

What if I want to switch to a different type of coaching? (e.g., begin as email but switch to group)

To change your subscription to a different type of coaching service, please cancel your existing subscription via the My Account dashboard. 

Please refer to the Account Help page for more information.

Once you have canceled the subscription you wish to discontinue, you may purchase a new subscription. There is no pro-rating for subscription changes.

What if my coach quits, is terminated, or is ill and takes a leave of absence after I have signed up?

You will choose another coach to work with. There are no refunds. NOTE: This is a very rare occurrence.

What if I have a medical condition? Which coach would be best for me?

Please use the Contact Us​​​​​​​ form on this website to discuss your situation with the Executive Team. They will be happy to make recommendations.

How does coaching work during holidays?

There will be no face-to-face sessions (no group or 1-on-1) during the week of Thanksgiving and the week of and/or after Christmas. Your coach may be available via email. Your coach will let you know the specifics of their holiday schedule, as is applicable.

Your coach may reschedule sessions that fall during their personal vacation time. You will still receive all the sessions due to you.

Your coach will inform you directly of any alterations in their schedule.

Will my coach provide a meal plan?

Unless you've signed up for coaching that includes meal plans, coaches do not provide meal plans, and will not tell you what to eat or when. Coaches are there to help you learn what well formulated ketogenic meals look like based on the foods you enjoy.

Coaches may provide suggestions regarding simple meals and places to find recipes online.

The My Ketogenic Kitchen website offers meal plans for sale, so be sure to sign up for email reminders (and receive a free food list in return!) so that you will be notified when new meal plans are released.

Will my coach provide macros?

Your coach will be able to assist in finding the macros suited to your body and goals.

Our Ketogenic Lifestyle coaches advocate for macros that are very low carb, moderate protein, and high fat.

Will my coach provide workouts and/or exercise advice?

The coaches may offer suggestions and resources for you to utilize during your workouts, but they are not personal trainers.

Can I purchase a gift certificate?

Yes! To purchase, click on the Gift Card tab.

How do I redeem a gift certificate?

You should receive a unique discount code. This code will allow you to apply the value of the gift card to your order. You do not have to use the product indicated on the gift card. If there is a balance on the card, you will be able to use it again. If payment is due, you will be prompted to pick a payment for the balance.

What is your refund policy?

Please refer to our Refund Policy.

Clients Love Ketogenic Lifestyle Coaching!

Whether part of a limited time group or continuing month-to-month coaching, our coaching clients have great things to say about their coaching experiences!

Thank you so much for this class. After following keto groups for two years I thought I knew it all. Boy was I wrong! I am totally off of sweeteners, I learned how to intermittently fast properly, that carbs are more than just grains and sugars, that veggies are not necessary, how salt and magnesium are so important, and mostly being in a space of like-minded people! There is so much more that I can’t list them all. Thank you ladies Mary Roberts and Katrina Harris for taking the time and really caring about helping others get healthy. I will miss seeing you every week.

Tami R.

Lisa was very caring and understanding. She always tried to explain things carefully and give me reasons behind her suggestions. She was very patient and understanding when I didn’t or couldn’t keep up with everything.

She answered my questions and was always willing to make suggestions and listen to what I was telling her about what was going on with life and with my keto journey.

I would definitely recommend this company. I found the site to be very professional, and the expectations for clients to be very clear.

Holly J.

Thank you Sabrina for helping me to get on and stay on track. Thanks for being accessible in my time of need. Thank you for helping me burst through plateaus!

Santrise G.

I started Keto January of 2017 and did what I thought was “Keto” but more like lazy Keto until November of 2017 . I was stalled for months before I decided to go with coach Lisa Carroll who taught me so much about reading food labels, vitamins, and really just paying more attention to my body than worrying about the scale.  I have many medical issues and understand it is a slower process for me as my body heals from all the damage done but I totally believe in this WOE to the point I am hoping to become a coach one day as well. 

Jerilyn Z.

I started with coach Lisa nine months ago — long enough go grow and birth a baby! And with the work we did on roots of my eating issues I feel I really have had a rebirth of sorts. I no longer binge, no longer think about food 24/7 (yes, I even dreamed of food), no longer run to food for comfort, love, distraction or as a sedative or tranquilizer. She worked with me through three exceptionally hard events in my life and I stayed Keto strong through it all. I could not have done it without my coach.

Miriam H.