Coaching FAQ

Ketogenic Lifestyle coaches help clients achieve habit change via coaching. Your keto coach is happy to work with you to best support your goals.

Coaches do not diagnose or treat illnesses, diseases, prescribe medications, give medical advice, or perform functions of a medical professional. Always consult your doctor for medical issues or concerns.

When will I hear from my coach?

You will receive an introductory email from your coach, with instructions for your chosen service, within 24 hours of your initial sign up. If you have not received a response in 24 hours, please check your SPAM folder first. If your coach's email did not inadvertently go to SPAM, please contact us using the Contact Form.

How does scheduling work?

Appointments are coordinated directly with your coach.

How long is a coaching session?

1-on-1 session may last up to an hour, once a week. Full group sessions (of 4 members) may last up to an hour once a week. Smaller groups may have shorter sessions, depending on how many participants are in the group.

What if I miss a session?

For 1-on-1 clients who give 24-hours notice, sessions may be rescheduled/made up.

Missed group sessions may not be made up unless your coach has an open space at another group time. Make sure your schedule is compatible with that of your chosen coach.

For 1-on-1 and group sessions missed, any questions or concerns may be addressed via email.

How does a coaching session work?

1-on-1 and group coaching calls are done through video chat or phone call, depending on your coach. Your coach will email you a call log in shortly before your scheduled time. You can join the call either through your computer or a mobile app.

Make sure that if you are working from a computer that it is enabled with a working microphone.

In group sessions, there will be up to three other clients on the call. Everyone will have individual time to discuss their current situations and voice any questions, concerns, and/or victories.

Will having a coach yield results?

That depends on you. Keep in mind, coaches are to provide support, accountability, encouragement, offer new ideas/tweaks/changes for both food and behaviors. We want to see you reach your goals, but we cannot do the work for you. We need you to be serious and committed to change. This process is all about you. The hard parts are up to you.

What if I have medical concerns?

Your coach is not a medical professional.

Any advice or information presented in coaching sessions, whether through an online meeting or through email, should not be considered medical advice or treatment. Always consult with your primary care physician.

Your coach will promote a true ketogenic way of eating, as advised by the foremost medical and research experts in the field.

What if I change my mind about coaching?

If you change your mind about coaching services, you can cancel and your service will cease at the end of your current billing cycle. Paid coaching services are non refundable.

How do I continue or cancel my coaching sessions?

One-on-One Coaching is set up as a subscription service, and will automatically renew every 30 days until you cancel.

If you need to change the type of coaching or change your payment method, you may do so via the My Account dashboard. 

Please refer to the Account Help page for more information.

Subscriptions must be cancelled at least 48 hours prior to the renewal date.

What if I want to switch to a different type of coaching? (e.g., begin as email but switch to group)

To change your subscription to a different type of coaching service, please cancel your existing subscription via the My Account dashboard. 

Please refer to the Account Help page for more information.

Once you have canceled the subscription you wish to discontinue, you may purchase a new subscription. There is no pro-rating for subscription changes.

What if my coach quits, is terminated, or is ill and takes a leave of absence after I have signed up?

You will choose another coach to work with. There are no refunds. NOTE: This is a very rare occurrence.

What if I have a medical condition? Which coach would be best for me?

Please use the Contact Us​​​​​​​ form on this website to discuss your situation with the Executive Team. They will be happy to make recommendations.

How does coaching work during holidays?

There will be no face-to-face sessions (no group or 1-on-1) during the week of Thanksgiving and the week of and/or after Christmas. Your coach may be available via email. Your coach will let you know the specifics of their holiday schedule, as is applicable.

Your coach may reschedule sessions that fall during their personal vacation time. You will still receive all the sessions due to you.

Your coach will inform you directly of any alterations in their schedule.

Will my coach provide a meal plan?

Unless you've signed up for coaching that includes meal plans, coaches do not provide meal plans, and will not tell you what to eat or when. Coaches are there to help you learn what well formulated ketogenic meals look like based on the foods you enjoy.

Coaches may provide suggestions regarding simple meals and places to find recipes online.

The My Ketogenic Kitchen website offers meal plans for sale, so be sure to sign up for email reminders (and receive a free food list in return!) so that you will be notified when new meal plans are released.

Will my coach provide macros?

Your coach will be able to assist in finding the macros suited to your body and goals.

Our Ketogenic Lifestyle coaches advocate for macros that are very low carb, moderate protein, and high fat.

Will my coach provide workouts and/or exercise advice?

The coaches may offer suggestions and resources for you to utilize during your workouts, but they are not personal trainers.

Can I purchase a gift certificate?

Yes! To purchase, click on the Gift Card tab.

How do I redeem a gift certificate?

You should receive a unique discount code. This code will allow you to apply the value of the gift card to your order. You do not have to use the product indicated on the gift card. If there is a balance on the card, you will be able to use it again. If payment is due, you will be prompted to pick a payment for the balance.

What is your refund policy?

Please refer to our Refund Policy.

Clients Love Ketogenic Lifestyle Coaching!

Whether part of a limited time group or continuing month-to-month coaching, our coaching clients have great things to say about their coaching experiences!

Ketogenic Lifestyle Coaching has changed my life. This is not something I say lightly. I went from prediabetic, obese, and frustrated from 40 years of failed diets and “I will start on this new diet on Monday” to normal weight, perfect blood glucose, amazing energy, and some bonuses like my allergies are gone, my skin looks 15 years younger, and chronic digestive issues are a thing of the past. More importantly, with the support of my coach I have stopped dieting and started living!

Sharon F.

Shout out to Kimmi for telling me what I already knew...but just didn't want to admit to; To Mary for being so relatable and the first person I thought understood my struggle (also for being a fashion diva--love your shoes although I'm sure I'd fall on my face); To Elaina for her sense of humor; To Jessyca for stressing the importance of family; To Katrina for proving that being better doesn't mean that you are going to end up perfect; To Michelyn for her cheery disposition and beautiful smile; To Linda who helps me focus on the journey; To Sabrina who reminds us to love life; To Mitzi who lives life to the fullest and has followed a journey so similar to mine (and to embrace the aging process as it can be beautiful-you own it!). To Lauren who has taken time to help me understand some of the weird stuff...Every coach has been inspirational, motivational, and educational to me. And it has been quite the experience to have had the opportunity to follow several of the coaches progress--because we are all a work in progress. I'm a tab bit jealous of people just starting out to have access to such great keto coaches--I wish I would have had the opportunity; it would have saved me a lot of trial and error. But, I am so happy to have found this family and I look forward to meeting many of you in Austin.

Mary H.

I heard about Keto in September of 2016 from a friend.  I’d never heard about it before then so I looked into it.  I’ve tried many times to loose weight but had no success.  I hit 220 pounds and said that something has to change.  So started Keto lost 40 pounds within 9 months then stalled and went awhile before getting coach Mary Roberts.  She helped me fine tune to start losing again.  I have been stalled again for awhile but I am in no rush I’ve went from size 22 to 12 regular jeans.  Now I’m in a petite 12 no weight loss but my body is changing and healing so slowly.  I am Ketoing on knowing this lifestyle is healing me.  I also forgot to say I have Hypothyroidism and Keto is helping with that as well.  I love this group and all the help we give each other.

Deb W.

A friend of mine introduced me to the Keto woe through the Ketovangelist website. It took me about a month of researching, reading everyone's posts, and listening to the podcasts. After getting as much knowledge as I could, I jumped all in in February 2017. The one person that really inspired me was Mary Roberts! I thought I was doing great until I hit a stall. I couldn't understand why! I never cheated, was doing extremely strict Keto, logging everything into MFP. I started doubting that this wasn't going to work for me. I had tried at so many diets, just to gain it all back or I was just simply starving myself! I didn't want to give up just 2 months in. So I decided to reach out and get a coach! The absolute best decision I could make! Not only did Mary know exactly why I stalled, but she gave me back the confidence that I needed to keep going. Once, I instituted her advice, I lost 12 pounds in a little over a month. She introduced me to the Ketovangelist Coaching site where the overwhelming support and friendship you get from the other coaches and members of the coaching group. If you are where I was, reach out to one of the coaches, come join our Ketovangelist Coaching group! It will be the best decision you can make to be successful on your journey!

Stephanie W.

If you're thinking about the Keto WOL and not sure how to start...get a coach, they are priceless. If you started this WOL and are struggling, getting mixed messages from different sources, not getting results, etc. get a coach...they are priceless. Ketovangelist Coaches have been there, done that and can save you a lot of struggle. Believe me, hind sight is 20/20. I started Keto September 6, 2016. Thought I couldn't afford a coach. Thank goodness when teetering between quitting Keto and getting a coach I made the right choice. I'm almost a year in and not only meeting, but surpassing some of my health, weight and fitness goals. And an added bonus is I am also making life long friends!

Ruby A.