Coaching FAQ

Ketogenic Lifestyle coaches help clients achieve habit change via coaching. Your keto coach is happy to work with you to best support your goals.

Coaches do not diagnose or treat illnesses, diseases, prescribe medications, give medical advice, or perform functions of a medical professional. Always consult your doctor for medical issues or concerns.

When will I hear from my coach?

You will receive an introductory email from your coach, with instructions for your chosen service, within 24 hours of your initial sign up. If you have not received a response in 24 hours, please check your SPAM folder first. If your coach's email did not inadvertently go to SPAM, please contact us using the Contact Form.

How does scheduling work?

Appointments are coordinated directly with your coach.

How long is a coaching session?

1-on-1 session may last up to an hour, once a week. Full group sessions (of 4 members) may last up to an hour once a week. Smaller groups may have shorter sessions, depending on how many participants are in the group.

What if I miss a session?

For 1-on-1 clients who give 24-hours notice, sessions may be rescheduled/made up.

Missed group sessions may not be made up unless your coach has an open space at another group time. Make sure your schedule is compatible with that of your chosen coach.

For 1-on-1 and group sessions missed, any questions or concerns may be addressed via email.

How does a coaching session work?

1-on-1 and group coaching calls are done through video chat or phone call, depending on your coach. Your coach will email you a call log in shortly before your scheduled time. You can join the call either through your computer or a mobile app.

Make sure that if you are working from a computer that it is enabled with a working microphone.

In group sessions, there will be up to three other clients on the call. Everyone will have individual time to discuss their current situations and voice any questions, concerns, and/or victories.

Will having a coach yield results?

That depends on you. Keep in mind, coaches are to provide support, accountability, encouragement, offer new ideas/tweaks/changes for both food and behaviors. We want to see you reach your goals, but we cannot do the work for you. We need you to be serious and committed to change. This process is all about you. The hard parts are up to you.

What if I have medical concerns?

Your coach is not a medical professional.

Any advice or information presented in coaching sessions, whether through an online meeting or through email, should not be considered medical advice or treatment. Always consult with your primary care physician.

Your coach will promote a true ketogenic way of eating, as advised by the foremost medical and research experts in the field.

What if I change my mind about coaching?

If you change your mind about coaching services, you can cancel and your service will cease at the end of your current billing cycle. Paid coaching services are non refundable.

How do I continue or cancel my coaching sessions?

One-on-One Coaching is set up as a subscription service, and will automatically renew every 30 days until you cancel.

If you need to change the type of coaching or change your payment method, you may do so via the My Account dashboard. Click on your email address at the top of the screen once you have logged in to update your information and billing method.

Subscriptions must be cancelled at least 48 hours prior to the renewal date.

What if I want to switch to a different type of coaching? (e.g., begin as email but switch to group)

To change your subscription to a different type of coaching service, you may do so via the My Account dashboard. 

There is no prorating or switching service mid-subscription. All changes will take place at the beginning of your next billing cycle.

What if my coach quits, is terminated, or is ill and takes a leave of absence after I have signed up?

You will choose another coach to work with. There are no refunds. NOTE: This is a very rare occurrence.

What if I have a medical condition? Which coach would be best for me?

Please use the Contact Us form on this website to discuss your situation with the Executive Team. They will be happy to make recommendations.

How does coaching work during holidays?

There will be no face-to-face sessions (no group or 1-on-1) during the week of Thanksgiving and the week of and/or after Christmas. Your coach may be available via email. Your coach will let you know the specifics of their holiday schedule, as is applicable.

Your coach may reschedule sessions that fall during their personal vacation time. You will still receive all the sessions due to you.

Your coach will inform you directly of any alterations in their schedule.

Will my coach provide a meal plan?

Unless you've signed up for coaching that includes meal plans, coaches do not provide meal plans, and will not tell you what to eat or when. Coaches are there to help you learn what well formulated ketogenic meals look like based on the foods you enjoy.

Coaches may provide suggestions regarding simple meals and places to find recipes online.

The My Ketogenic Kitchen website offers meal plans for sale, so be sure to sign up for email reminders (and receive a free food list in return!) so that you will be notified when new meal plans are released.

Will my coach provide macros?

Your coach will be able to assist in finding the macros suited to your body and goals.

Our Ketogenic Lifestyle coaches advocate for macros that are very low carb, moderate protein, and high fat.

Will my coach provide workouts and/or exercise advice?

The coaches may offer suggestions and resources for you to utilize during your workouts, but they are not personal trainers.

Can I purchase a gift certificate?

Yes! To purchase, click on the Gift Card tab.

How do I redeem a gift certificate?

You should receive a unique discount code. This code will allow you to apply the value of the gift card to your order. You do not have to use the product indicated on the gift card. If there is a balance on the card, you will be able to use it again. If payment is due, you will be prompted to pick a payment for the balance.

What is your refund policy?

Please refer to our Refund Policy.

Clients Love Ketogenic Lifestyle Coaching!

Whether part of a limited time group or continuing month-to-month coaching, our coaching clients have great things to say about their coaching experiences!

I love the coaching program! It’s really helped me refine my macros and get that extra “umph” of motivation that I was needing. Cost? Well, for pretty much unlimited support via email and the weekly one on one that I’ve purchased, the value CAN’T be beat!!! I encourage everyone to invest in themselves if you’ve been thinking about coaching at all...don’t wait a year like I did!!!

Ellyn M.

I want to send a big THANK YOU to my coach Lisa Carroll! I have been working with Lisa for almost 3 weeks and WOW! I am absolutely amazed by the progress I have seen in this short time. I have lost 15.4 pounds, stopped taking medication for GERD, seen a significant reduction in hair loss and now fit in a pair of jeans I haven’t worn in 11 years. I started Keto last year about this time on my own and did great for the first few months, but then I got lazy and slacked off. I tried multiple times to start up again on my own without success and finally made the decision that I needed someone to help hold me accountable, that’s where Lisa comes in. She has been exactly what I needed to get myself back on track!

Tabatha E.

Jessyca is my “Metabolism Whisperer.”  With her help, encouragement and wisdom, I have lost over 60 pounds since March, 2018.   When I started this journey, it was all about losing weight, but let me tell you what I have GAINED through working with her...confidence in myself and my abilities to set and reach measurable goals.  I am able to play with my daughter again.  I can RUN again!  When I started keto, I couldn’t even walk around the block without feeling defeated.  I have gotten rid of depression and anxiety and addressed disordered patterns of eating and thinking that have haunted me since childhood.  I have gotten off of two medications (for high blood pressure and an anti-epileptic that had become toxic to my liver).  Jessyca has helped me weather so many changes in such a short time...selling my house, a cross country move, a career change, supporting a loved one with metastatic cancer, navigation of unhealthy relationships with people and with food.  Jessyca has been an invaluable partner and inspiration to me on this journey.  She holds me accountable.  She helps me identify disordered behaviors and helps me find new ways of looking at things.  I am fitting into clothes and sizes I haven’t worn in 20 years!  When I think about my experience with keto & Jessyca, it’s with profound gratitude, because I really feel as if I gained my LIFE back.  I am a happier person and mother.  Jessyca is knowledgeable, resourceful, empathic and she will be in the trenches with you helping you reach your goals every day.  You will definitely lose with keto, but you will gain so much more than you ever imagined with her coaching.

Rachel J.

My only regret is that I didn't start the coaching program on day 1. I did start at about week 3, and it has made a huge difference for me. Not only is the coach amazing, but the other ladies in my group have become like family. We share our successes and struggles. We all have similar goals, but coming at it from different backgrounds and different challenges and it helps to hear different perspectives and learn from each other, and cheer each other on. Group coaching is the best investment I have made in myself.

Cindy K.

I want to stick to the keto woe. My coach is my sounding board when I have questions, concerns, trouble or just support. It's different from familial support because she's been there & knows what you're going through. I always spend on everyone else but never on myself. Well this is my "gift to self."

Renee G.